Terms of Service

Last updated: April 20, 2026

1. The service

Assistant for Basecamp ("Assistant", "we", "us") is a Chrome extension and web application that adds features to Basecamp 3 accounts via Basecamp's public API. By installing the extension, creating an account, or connecting a Basecamp account, you agree to these Terms.

2. Accounts and access

• You must have a valid Basecamp 3 account to use Assistant.
• One Basecamp admin per Basecamp account connects Assistant and is responsible for billing.
• Admins invite or approve seats for team members. Members without a seat can request access.
• You are responsible for keeping your credentials and OAuth access tokens secure.

3. Billing and trial

• New accounts get a 60-day free trial of all paid features. No credit card required to start.
• After the trial, access to paid features requires an active subscription paid via Stripe.
• Pricing is per seat and follows the tiered curve published on our pricing page. Prices may change with 30 days' notice to active admins.
• Charges are monthly or yearly based on your selection. Yearly is billed upfront with a 10% discount.
• You can cancel at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period. No refunds for partial periods.

4. Acceptable use

You agree not to:

• Reverse engineer, resell, or sublicense Assistant.
• Use Assistant to violate Basecamp's Terms of Service or any law.
• Attempt to access other customers' data or systems.
• Send spam, malware, or abusive content via Assistant features.
• Exceed reasonable API rate limits or intentionally degrade the service for other users.

5. Your data

You own the data you create inside Assistant (tags, statuses, custom fields, automations, voice notes). You grant us a limited license to store and process that data solely to operate the service. See our Privacy Policy for details.

6. Third parties

Assistant depends on Basecamp's API. We are not affiliated with 37signals or Basecamp. If Basecamp changes or removes API functionality, features of Assistant may change or become unavailable. Billing is processed by Stripe under their own terms.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, Basecamp outages, or Cloudflare incidents may cause downtime. Email support is included on all paid plans.

8. Termination

You may stop using Assistant at any time by disconnecting your Basecamp account or cancelling your subscription. We may suspend or terminate accounts that violate these Terms. On termination, your data is purged within 30 days per our Privacy Policy.

9. Warranty and liability

Assistant is provided "as is" without warranties of any kind. To the fullest extent permitted by law, our liability for any claim arising from your use of Assistant is limited to the fees you paid us in the 12 months prior to the claim.

10. Changes to these terms

If we make material changes, we will email active admins and post the updated version on this page. Continued use after the effective date constitutes acceptance.

11. Contact

Questions? Email hello@getassistant.io.